TERMS AND CONDITIONS

TERMS AND CONDITIONS

 

PRODUCTS

All the products details and images are available on the web site. Please see the chart  for the right size.

For further information please contact us: customercare@uniquemilano.eu

 

PRICES AND CURRENCY

All the prices, payments and invoices are in Euro.

For shipping costs read the paragraph”DELIVERY METHODS”

Please note that any import fee must be payed by the customer.

 

PAYMENT METHODS

Unique Srl accepts a variety of payment methods online:

CREDIT CARD

When you purchase an item your credit card details are included in the security bank system of Shopify Payments. 

You can pay with Visa, Mastercard and American Express.

Every transaction is monitored by a security server in order to protect the confidentiality of your personal information.
To better protect your personal data Unique  Srl recommends you to chose the services Verified By Visa or Mastercard Securecode: by requesting a security PIN code you can be safer during your shopping online.

For further information please visit the web sites:  www.visa.com or www.mastercard.com

If the founds for the purchase amount are available and your account is valid, credit cards are processed immediately.

The amount will be charged immediately on your credit card even if the item is in pre-oder.
BANK TRANSFER

When you place the order choosing the bank transfer, at the check-out will apper the Unique  Srl bank details (IBAN) where you could do the swift. The amount must includ the delivery costs if provided for.

Items will not be delivered until the payment is done.

Please send the bank transfer payment receipt via fax or e-mail within 48 hours from the order.   
If the receipt is not sent, the order will be cancelled.
Items will be delivered as soon as the payment appears on the bank account.

PAYPAL

When you place an order choosing Paypal  you can use your Paypal account. Items will be delivered at the Paypal billing address.

Please remember that Unique  Srl may ask the bank or Paypal to contact your bank to confirm that it is a valid account. The verifying procedure may lead to delays in delivery.

KLARNA

Customers will be able to choose the Klarna service to pay for all of their orders.

Registration and payment, as well as all thereto related policies can be found at www.klarna.com

Please note that depending on the billing country Klarna may not be available as a payment method.
 

 

PRE-ORDERS

You can pre-oder items that are not still available. 

When paying with credit card or Paypal the total amount will be charged as soon as you place the order. When paying by bank transfer please remember to send the payment receipt within 48 hours from the placement of the order even if you are pre-ordering the item. 

Unique  Srl is not responsible for any change in the delivery date, cancellation or adjustment of the pre-ordered items due to changes in the production.

In case of cancellation the total amount will be refunded.

The pre-ordered items will be delivered as soon as they are available.

The delivery address of pre-ordered items can not be changed.

 

PROMOTIONAL CODES

Unique  Srl  promo codes provided by newsletters, social networks or authorized wed sites must be entered when checking out. Every code is active for a short period of time and can not be used after the expiration date. Promo codes are not combined with other promotions or apply on goods on sales.

 

UNIQUE GIFT CARD

Virtual Gift Cards are redeemable exclusively online on the website WWWW.UNIQUE-MILANO.COM.

The validity of the GIFT CARD is 12 (twelve) months from the date of the confirmation email. GIFT CARDS  may be used for one or more orders and also for orders with a value higher than the available amount on the GIFT CARD.

A GIFT CARD code will be sent to the owner of the email address entered in the form when the GIFT CARD was purchased and only this individual will be entitled to use the GIFT CARD. Unique Srl shall not be held responsible if a GIFT CARD is sent to an incorrect or incomplete email address provided by the purchaser.

The GIFT CARD will be sent within 24 (twentyfour) hours of the payment confirmation. For the GIFT CARD to arrive within this timeframe, the purchase must be made with an immediate payment method, such as a credit card. GIFT CARDS purchased using bank wire transfers will be sent to the recipient after payment has been received by Unique Srl. 

Only one GIFT CARD code can be used at a time and may not be used in conjunction with any other credit codes.

A Virtual Gift Card may not be used to purchase another GIFT CARD  and is not redeemable for cash or store credit. Customers may request a refund of a GIFT CARD, if not used, within 14 (fourteen) days of its purchase.

Orders placed using GIFT CARD may be returned. The amount of returned items will be credited back to the GIFT CARD. Orders placed with a GIFT CARD are subject to standard commercial terms and privacy policies on the website WWW.UNIQUE-MILANO.COM.

Unique Srl reserves the right to refuse orders placed with GIFT CARDS that may be invalid, fraudulent or if they show sign of a code duplication.

 

DELIVERY METHODS

Shipping in Italy is free purchase of products equal to or greater than 170€ (products not subject to other promotions), except from Livigno, minor islands.

For orders lower than 169,99 € and for international orders, the shipping cost will be calculated automatically at the check-out.

In case of delivery in remote areas, a fee of 5€ for Italy and 30€ for countries outside Italy will be charged while processing the order. Please verify if you live in a remote area at the following link:  

http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf .

Unique  Srl delivers with DHL.

AVAILABLE ITEMS:

If the item you are ordering is in stock, the delivery will be within 1-5 working days (Monday to Friday) from the order date. In period of sales, special promotions or vacations deliveries can take longer. 

PRE-ORDERED ITEMS:

If the item you are ordering is not in stock, it will be sent as soon it is available.

The total amount will be charged when you place the pre-order.

Please remember that Unique  Srl may ask the bank or Paypal to contact your bank to confirm that it is a valid account. The verifying procedure may lead to delays in delivery.

Delivery estimates:

Europe – EU – Standard: 2-6 working days depending on the area.
Europe – EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas.
Europe – Extra EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas
Russia: 3-4 working days (DHL)

Unique  Srl is not responsible for shipping delays due to border inspections or reason of force majeure.

Please note the following official holidays in Italy:

1 January

6 January

Easter and Easter Monday

25 April

1 May

2 June

15 August

1 November

8 December

25 December

26 December

TRACKING THE ORDER

Once your order has been dispatched, you will receive an e-mail from Unique  Srl containing the shipping confirmation. You will also receive an SMS or an email by the carrier with the date of the deliver.

In case of delay due to border inspections you will be contacted by the carrier or by Unique  Srl.

ORDER DELIVERY 

Once you receive the item and before accepting the delivery by signing it please check the packaging. Unique  Srl sends the items in a box with the Vicenza logo. The box must be closed with Vicenza logged tape.

If the box or the tape seem to have been illegally opened please accept the delivery with reservation or refuse it.

If the delivery has been signed with an unauthorized signature or has been illegally opened please inform the carrier immediately and contact us at customercare@uniquemilanoeu.

If the box has been damaged or some items are missing please keep the packaging for further inspections. 

In case of damages, missing items or delivery at the wrong address please contact Unique  Srl within at least 10 days from the delivery date. Any overdue notification can not be accepted.

Since you place an order you are having a commercial agreement with Unique  Srl and that means you are accepting the delivery of the ordered items.

Please note that if the delivery is missed because of the customer (wrong address or telephone number, you are not at home when the carrier attempts to deliver your order, etc.) or if you refuse the delivery, the shipping rates and the border charges will not be refunded. 

RETURNS

If you are not completely satisfied by your purchased items, you can return them in their original unworn condition within 14 days of receipt. Endless Summer sale: returns are not accepted.
Online return instructions

Online return instructions 

  1. Login to your account, find return module and fill the form with your personal details, number of the order and the product code you want to return. When the request is completed you will receive an e-mail by Unique  Srl containing the return authorization and the instruction for the return.
  2. In Italy for products whose price is equal to or greater than 170 € the return is free. Once you will receive the return authorization, you will be contacted by Unique  Srl to plan the return by their courier. Unique  Srl will ask to you some details as date, time slot, an address where pick up the shoes and a phone number. The sizes of the package must be a little bit more bigger than the shoe box.

For products whose price is lower than 169.99 € or for purchases delivered in the rest of the world the returns costs will be charged to the customer.

You could decide to send the return with your own courier or with the one by Unique  Srl. In this case the payment of the shipment rates must be done by swift or paypal.

Unique  Srl will ask to you some details as date, time slot, an address where pick up the shoes and a phone number.

The sizes of the package must be a little bit more bigger than the shoe box.

  1. The return shipment must be made within 10 days since when Unique  Srl authorized the return.

Refund
A refund is initiated after having received and checked your item. The way your refund is processed depends on your original payment method. The refunded amount currency will be the same currency in which the item has been purchased. Differences due to changes in currency exchange rates will not be refunded. The delivery charges will not be refunded. Refund is not allowed during sales period.

RETURN - TERMS AND CONDITIONS

  • The shoes must be returned unworn and in their original conditions. The sole must be in perfect condition.
  • Every item must be returned in its original box completed with all the original accessories.
  • All the shoes and the accessories must be returned with their original boxes. Since boxes are part of the product itself they can not be used as delivery package.
  • All the items must be returned in the original box. 
  • If the received items are damaged or the delivery is wrong please contact Unique  Srl by e-mail at customercare@uniquemilano.eu  Unique  Srl may request pictures of the damaged item before authorizing the return and paying the delivery costs for the return itself.
  • The authorized returns must be sent from the same country of the delivery 
  • Unique  Srl may not accept returns sent by different carriers, if Unique  Srl must pay the delivery charges or collect the items directly form the carrier.
  • Unique  Srl will not accept unauthorized returns or returns that are not in line with the returns terms and conditions. In this case the items will be resent to the customer original delivery address and the customer will be charged by the 10% of the item value.

For further information see the European legal regulation for E-Commerce.

 

WEBSITE TERMS AND CONDITIONS OF USE

ONLINE ITEMS AND IMAGES

Unique  Srl is not responsible for the differences in color of the items due to a malfunction or a different system of the computer used by the customer. The images on Unique  Srl website are owned by Unique Srl. Unauthorized use of those images without notice by Unique  Srl will be pursued by law. For further information please contact us: customercare@uniquemilano.eu

 

 

ITEMS AVAILABILITY 

The item availability on the web site in terms of size and color is directly verified with the Unique  Srl warehouse.

As authorized reseller of the brands Vicenza and Miss Unique , Unique  Srl is a warranty for the authenticity of the products.

Once you place your order Unique  Srl will verify and confirm the actual availability of the chosen items. If the items are not available or the order can not be carried out according to your request, Unique  Srl will immediately inform you.  

 

LEGAL TERMS AND CONDITIONS 

This section contains the legal terms and conditions about Unique  Srl website.
Using the website UNIQUE-MILANO.COM you are agreeing to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website. The access to the website and to its services is for your personal use only. Unique  Srl provides its customer with information about the products and the way to purchase them. 

 

PROPERTY – COPYRIGHT AND REGISTERED TRADEMARKS

UNIQUE-MILANO.COM and all its content are property of Unique  Srl, including documents, images, scripts, music, software, codes and format scripts. The website contents are protected by copyright.

Any reproduction, redistribution, change, transmission or publication of  part or all of the contents in any form is prohibited, except with express written permission of  Unique  Srl.

 

ORDERS PROCESSING

Unique  Srl can refuse to process an order if there is no confirmation of a valid bank account. Once placed the order can not be changed. Items ordered separately will be sent separately. Unique  Srl can postpone the delivery if the order can not be processed due to circumstances beyond our control. Special promotions and sales can delay the delivery. Unique  Srl. can refuse to process orders or provide services to everyone in every moment.

 

COMMERCIAL POLICY

FINAL CUSTOMER 

Through the website UNIQUE-MILANO.COM Unique  Srl provides an exclusive service to all its customers.
All the products on UNIQUE-MILANO.COM are addressed to the final customer. As final customer is intended a person who uses the  product without professional or working purposes or a legal person who is not a reseller of the products purchased on UNIQUE-MILANO.COM.
Please do not place an order if you are not the final consumer of our products. Unique  Srl may not process orders not in line with the above commercial policy.

 

CUSTOMER

 To place an order on UNIQUE-MILANO.COM you have to:

– be the final consumer as stated in the above commercial policy

– be at least 18 years old

– be legally able to draw up a contract

– have a valid e-mail address

– have a valid credit card: Visa, Mastercard, American Express or a valid PayPal or bank account

 

DISCLAIMER

The purpose of the information provided by Unique  Srl. on the website is to offer a perfect costumer service.

Unique  Srl is not responsible for any technical inaccuracy and/or typographical errors, which can be immediately adjusted upon request.

Unique  Srl. has the right to change or update the website if necessary without notice.

Unique  Srl is not responsible for the information provided on the website if different in the customer country

Unique  Srl is not responsible for any problem, damage or risk for the customer in misusing the website 

Unique  Srl guarantees that the website UNIQUE-MILANO.COM is safe according to the international standards for web security. When correctly used the customer is safe. 

Unique  Srl is not responsible for malfunctions due to cookies disabled by the customer 

Unique  Srl. has the right to change or update the terms and conditions whenever it is necessary without notice

The customer has to accept this disclaimer periodically checking updates, changes or adjustments.

 

ITALIAN LAW

By using the website UNIQUE-MILANO.COM the user agrees that all the terms and conditions are ruled by the Italian law.  Unique  Srl is not responsible for the contents conformity to other countries. Visiting the website from countries where those contents are considered illegal is prohibited. Users visiting the website from those countries are aware of their responsibilities in terms of legal consequences or sanctions ruled by the local laws. In terms of online despite resolution please see the EU legislation  UE 434/2013 at http://ec.europa.eu/odr.

 

AFTER - SALES SERVICE

Warranty

  1. Unique  Srl covers every lack of conformity in use within two years from the item receipt.
  2. According to the terms and conditions conformity in use means: a) items can be used for their purpose; b) items are in line with the description and the quality of the samples shown on the website  UNIQUE-MILANO.COM; c) items are in line with the quality  and the performance according to the technical features  stated by UNIQUE-MILANO.COM, manufacturer or agents on labels and advertisements; d)items are in line with any different use asked by the costumer and agreed with UNIQUE-MILANO.COM
  3. Any defect in the item must be reported within two months from the discover. Reporting the defect is not necessary if UNIQUE-MILANO.COM already knows it or has hidden it.
  4. In any case, lacks of conformity discovered within six months from the item delivery are estimated to be visible since the beginning, unless the lack is incompatible with the nature of the item or its lack of conformity.
  5. In case of lack of conformity the customer can ask for free repair or replacement, a price reduction or the contract cancellation unless UNIQUE-MILANO.COM disagrees because the request is impossible or too expensive to satisfy according to the Consumer Code (art. 130, comma 4, del Codice del Consumo).
  6. The request must be sent to Unique  Srl by e-mail at customercare@uniquemilano.eu. Unique  Srl will answer within 5 working days. In case of acceptance Unique  Srl will state the timing and the way of delivery or replacement of the item with lack of conformity
  7. In case of unsuccessful, missed or late item repair or replacement or in case of disadvantages for the costumer, the customer can ask for a price reduction or the contract cancellation. The request must be sent to Unique  Srl. Unique  Srl will answer within 5 working days.In answering it will be stated if Unique  Srl agrees or disagrees and the reason why. 
  8. In agreeing to accept the request Unique  Srl will state the price reduction or the terms and conditions for the return of the defected item.

 

Update 07/03/2023