TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

PRODUCTS
All the products details and images are available on the web site. Please see the chart for the right
size.
For further information please contact us: customercare@vicenzaeurope.com


PRICES AND CURRENCY
All the prices, payments and invoices are in Euro.
For shipping costs read the paragraph”DELIVERY METHODS”
Please note that any import fee must be payed by the customer.


PAYMENT METHODS
Vicenza Europe Srl accepts a variety of payment methods online:
CREDIT CARD
When you purchase an item your credit card details are included in the security bank system of
Mercury Payment Services.
You can pay with Visa, Mastercard and American Express.
Every transaction is monitored by a security server in order to protect the confidentiality of your
personal information.
To better protect your personal data Vicenza Europe Srl recommends you to chose the services
Verified By Visa or Mastercard Securecode: by requesting a security PIN code you can be safer
during your shopping online.
For further information please visit the web sites: www.visa.com or www.mastercard.com
If the founds for the purchase amount are available and your account is valid, credit cards are
processed immediately.
The amount will be charged immediately on your credit card even if the item is in pre-oder.
BANK TRANSFER
When you place the order choosing the bank transfer, at the check-out will apper the Vicenza
Europe Srl bank details (IBAN) where you could do the swift. The amount must includ the delivery
costs if provided for.
Items will not be delivered until the payment is done.
Please send the bank transfer payment receipt via fax or e-mail within 48 hours from the order.
If the receipt is not sent, the order will be cancelled.
Items will be delivered as soon as the payment appears on the bank account.
PAYPAL
When you place an order choosing Paypal you can use your Paypal account. Items will be
delivered at the Paypal billing address.
Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to
confirm that it is a valid account. The verifying procedure may lead to delays in delivery.


PRE-ORDERS
You can pre-oder items that are not still available.
When paying with credit card or Paypal the total amount will be charged as soon as you place the
order. When paying by bank transfer please remember to send the payment receipt within 48
hours from the placement of the order even if you are pre-ordering the item.
Vicenza Europe Srl is not responsible for any change in the delivery date, cancellation or
adjustment of the pre-ordered items due to changes in the production.
In case of cancellation the total amount will be refunded.
The pre-ordered items will be delivered as soon as they are available.
The delivery address of pre-ordered items can not be changed.


PROMOTIONAL CODES
Vicenza Europe Srl promo codes provided by newsletters, social networks or authorized wed sites
must be entered when checking out. Every code is active for a short period of time and can not be
used after the expiration date. Promo codes are not combined with other promotions or apply on
goods on sales.


DELIVERY METHODS
Shipping in Italy is free for orders over 170&euro on items not subjected to other promotions;, except from Livigno, minor islands.
For orders lower than 170€ and for international orders, the shipping cost will be calculated
automatically at the check-out.
In case of delivery in remote areas, a fee of 5€ for Italy and 30€ for countries outside Italy will be
charged while processing the order. Please verify if you live in a remote area at the following link:
http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_rem
ote_areas.pdf .
Vicenza Europe Srl delivers with DHL.
AVAILABLE ITEMS:
If the item you are ordering is in stock, the delivery will be within 1-5 working days (Monday to
Friday) from the order date. In period of sales, special promotions or vacations deliveries can take
longer.
PRE-ORDERED ITEMS:
If the item you are ordering is not in stock, it will be sent as soon it is available.
The total amount will be charged when you place the pre-order.
Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to
confirm that it is a valid account. The verifying procedure may lead to delays in delivery.
Delivery estimates:
Europe – EU – Standard: 2-6 working days depending on the area.
Europe – EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas.
Europe – Extra EU – Express: 1-2 working days for the main areas, 2-3 working days for remote
areas
Russia: 3-4 working days (DHL)
Vicenza Europe Srl is not responsible for shipping delays due to border inspections or reason of
force majeure.
Please note the following official holidays in Italy:
1 January
6 January
Easter and Easter Monday
25 April
1 May
2 June
15 August
1 November
8 December
25 December
26 December
TRACKING THE ORDER
Once your order has been dispatched, you will receive an e-mail from Vicenza Europe Srl
containing the shipping confirmation. You will also receive an SMS or an email by the carrier with
the date of the deliver.
In case of delay due to border inspections you will be contacted by the carrier or by Vicenza
Europe Srl.
ORDER DELIVERY
Once you receive the item and before accepting the delivery by signing it please check the
packaging. Vicenza Europe Srl sends the items in a box with the Vicenza logo. The box must be
closed with Vicenza logged tape.
If the box or the tape seem to have been illegally opened please accept the delivery with
reservation or refuse it.
If the delivery has been signed with an unauthorized signature or has been illegally opened please
inform the carrier immediately and contact us at customercare@vicenzaeurope.com.
If the box has been damaged or some items are missing please keep the packaging for further
inspections.
In case of damages, missing items or delivery at the wrong address please contact Vicenza Europe
Srl within at least 10 days from the delivery date. Any overdue notification can not be accepted.
Since you place an order you are having a commercial agreement with Vicenza Europe Srl and that
means you are accepting the delivery of the ordered items.
Please note that if the delivery is missed because of the customer (wrong address or telephone
number, you are not at home when the carrier attempts to deliver your order, etc.) or if you
refuse the delivery, the shipping rates and the border charges will not be refunded.
RETURNS
If you are not completely satisfied by your purchased items, you can return them in their original
unworn condition within 14 days of receipt.
Online return instructions
1. Login to your account, find return module and fill the form with your personal details,
number of the order and the product code you want to return. When the request is
completed you will receive an e-mail by Vicenza Europe Srl containing the return
authorization and the instruction for the return.
2. In Italy for products whose price is equal to or greater than 110 € the return is free. Once
you will receive the return authorization, you will be contacted by Vicenza Europe Srl to
plan the return by their courier. Vicenza Europe Srl will ask to you some details as date,
time slot, an address where pick up the shoes and a phone number. The sizes of the
package must be a little bit more bigger than the shoe box.
For products whose price is lower than 110 € or for purchases delivered in the rest of the
world the returns costs will be charged to the customer.
You could decide to send the return with your own courier or with the one by Vicenza
Europe Srl. In this case the payment of the shipment rates must be done by swift or paypal.
Vicenza Europe Srl will ask to you some details as date, time slot, an address where pick up
the shoes and a phone number.
The sizes of the package must be a little bit more bigger than the shoe box.


3. The return shipment must be made within 10 days since when Vicenza Europe Srl
authorized the return.


Refund
A refund is initiated after having received and checked your item. The way your refund is
processed depends on your original payment method. The refunded amount currency will be the
same currency in which the item has been purchased. Differences due to changes in currency
exchange rates will not be refunded. The delivery charges will not be refunded. Refund is not
allowed during sales period.
RETURN - TERMS AND CONDITIONS
• The shoes must be returned unworn and in their original conditions. The sole must be in
perfect condition.
• Every item must be returned in its original box completed with all the original accessories.
• All the shoes and the accessories must be returned with their original boxes. Since boxes
are part of the product itself they can not be used as delivery package.
• All the items must be returned in the box with the Vicenza logo.
• If the received items are damaged or the delivery is wrong please contact Vicenza Europe
Srl by e-mail at customercare@vicenzaeurope.com Vicenza Europe Srl may request
pictures of the damaged item before authorizing the return and paying the delivery costs
for the return itself.
• The authorized returns must be sent from the same country of the delivery
• Vicenza Europe Srl may not accept returns sent by different carriers, if Vicenza Europe Srl
must pay the delivery charges or collect the items directly form the carrier.
• Vicenza Europe Srl will not accept unauthorized returns or returns that are not in line with
the returns terms and conditions. In this case the items will be resent to the customer
original delivery address and the customer will be charged by the 10% of the item value.
For further information see the European legal regulation for E-Commerce.


WEBSITE TERMS AND CONDITIONS OF USE
ONLINE ITEMS AND IMAGES

Vicenza Europe Srl is not responsible for the differences in color of the items due to a malfunction
or a different system of the computer used by the customer. The images on Vicenza Europe Srl
website are owned by Vicenza ltd. Unauthorized use of those images without notice by Vicenza
Europe Srl will be pursued by law. For further information please contact
us:customercare@vicenzaeurope.com


ITEMS AVAILABILITY
The item availability on the web site in terms of size and color is directly verified with the Vicenza
Europe Srl warehouse.
As authorized reseller of the brand Vicenza, Vicenza Europe Srl is a warranty for the authenticity of
the products.
Once you place your order Vicenza Europe Srl will verify and confirm the actual availability of the
chosen items. If the items are not available or the order can not be carried out according to your
request, Vicenza Europe Srl will immediately inform you.


LEGAL TERMS AND CONDITIONS
This section contains the legal terms and conditions about Vicenza Europe Srl website.
Using the website VICENZAEUROPE.COM you are agreeing to comply with and be bound by the
following terms and conditions. If you disagree with any part of these terms and conditions, please
do not use our website. The access to the website and to its services is for your personal use only.
Vicenza Europe Srl provides its customer with information about the products and the way to
purchase them.


PROPERTY – COPYRIGHT AND REGISTERED TRADEMARKS
VICENZAEUROPE.COM and all its content are property of Vicenza Europe Srl, including documents,
images, scripts, music, software, codes and format scripts. The website contents are protected by
copyright.
Any reproduction, redistribution, change, transmission or publication of part or all of the contents
in any form is prohibited, except with express written permission of Vicenza Europe Srl.


ORDERS PROCESSING
Vicenza Europe Srl can refuse to process an order if there is no confirmation of a valid bank
account. Once placed the order can not be changed. Items ordered separately will be sent
separately. Vicenza Europe Srl can postpone the delivery if the order can not be processed due to
circumstances beyond our control. Special promotions and sales can delay the delivery. Vicenza
Europe Srl. can refuse to process orders or provide services to everyone in every moment.


COMMERCIAL POLICY
FINAL CUSTOMER

Through the website VICENZAEUROPE.COM Vicenza Europe Srl provides an exclusive service to all
its customers.
All the products on VICENZAEUROPE.COM are addressed to the final customer. As final customer
is intended a person who uses the product without professional or working purposes or a legal
person who is not a reseller of the products purchased on VICENZAEUROPE.COM.
Please do not place an order if you are not the final consumer of our products. Vicenza Europe Srl
may not process orders not in line with the above commercial policy.


CUSTOMER
To place an order on VICENZAEUROPE.COM you have to:
– be the final consumer as stated in the above commercial policy
– be at least 18 years old
– be legally able to draw up a contract
– have a valid e-mail address
– have a valid credit card: Visa, Mastercard, American Express or a valid PayPal or bank account


DISCLAIMER
The purpose of the information provided by Vicenza Europe Srl. on the website is to offer a perfect
costumer service.
Vicenza Europe Srl is not responsible for any technical inaccuracy and/or typographical errors,
which can be immediately adjusted upon request.
Vicenza Europe Srl. has the right to change or update the website if necessary without notice.
Vicenza Europe Srl is not responsible for the information provided on the website if different in
the customer country
Vicenza Europe Srl is not responsible for any problem, damage or risk for the customer in misusing
the website
Vicenza Europe Srl guarantees that the website VICENZAEUROPE.COM is safe according to the
international standards for web security. When correctly used the customer is safe.
Vicenza Europe Srl is not responsible for malfunctions due to cookies disabled by the customer
Vicenza Europe Srl. has the right to change or update the terms and conditions whenever it is
necessary without notice
The customer has to accept this disclaimer periodically checking updates, changes or adjustments.


ITALIAN LAW
By using the website VICENZAEUROPE.COM the user agrees that all the terms and conditions are
ruled by the Italian law. Vicenza Europe Srl is not responsible for the contents conformity to other
countries. Visiting the website from countries where those contents are considered illegal is
prohibited. Users visiting the website from those countries are aware of their responsibilities in
terms of legal consequences or sanctions ruled by the local laws. In terms of online despite
resolution please see the EU legislation UE 434/2013 at http://ec.europa.eu/odr.


AFTER - SALES SERVICE
Warranty
1. Vicenza Europe Srl covers every lack of conformity in use within two years from the item
receipt.
2. According to the terms and conditions conformity in use means: a) items can be used for
their purpose; b) items are in line with the description and the quality of the samples
shown on the website VICENZAEUROPE.COM; c) items are in line with the quality and the
performance according to the technical features stated by VICENZAEUROPE.COM,
manufacturer or agents on labels and advertisements; d)items are in line with any different
use asked by the costumer and agreed with VICENZAEUROPE.COM
3. Any defect in the item must be reported within two months from the discover. Reporting
the defect is not necessary if VICENZAEUROPE.COM already knows it or has hidden it.
4. In any case, lacks of conformity discovered within six months from the item delivery are
estimated to be visible since the beginning, unless the lack is incompatible with the nature
of the item or its lack of conformity.
5. In case of lack of conformity the customer can ask for free repair or replacement, a price
reduction or the contract cancellation unless VICENZAEUROPE.COM disagrees because the
request is impossible or too expensive to satisfy according to the Consumer Code (art. 130,
comma 4, del Codice del Consumo).
6. The request must be sent to Vicenza Europe Srl by e-mail at
customercare@vicenzaeurope.com. Vicenza Europe Srl will answer within 5 working days. In
case of acceptance Vicenza Europe Srl will state the timing and the way of delivery or
replacement of the item with lack of conformity
7. In case of unsuccessful, missed or late item repair or replacement or in case of
disadvantages for the costumer, the customer can ask for a price reduction or the contract
cancellation. The request must be sent to Vicenza Europe Srl. Vicenza Europe Srl will
answer within 5 working days.In answering it will be stated if Vicenza Europe Srl agrees or
disagrees and the reason why.
8. In agreeing to accept the request Vicenza Europe Srl will state the price reduction or the
terms and conditions for the return of the defected item.


Update 10/02/2022